Privacy Policy for Egrar

Last Updated: January 21, 2026

Egrar ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains in detail how we collect, use, store, share, and protect your personal information when you use our mobile application (the "App"). By using Egrar, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Information You Provide to Us

Account Registration: When you create an account, we collect your full name, email address, phone number, username, password, and account type (client or accountant).
Profile Information: Profile pictures, professional credentials (for accountants), business information, biography, and preferences.
Payment Information: When you add funds to your wallet, we collect payment card details, billing address, and transaction history. Payment card information is processed securely through certified payment processors and is not stored on our servers.
Financial Data: Wallet balance, transaction records, payment history, refund requests, and service pricing.
Communications: Messages, photos, videos, voice recordings, and files shared through our chat system between clients and accountants.
Voice and Video Call Data: Audio and video call logs, call duration, and call quality metrics for service improvement.
Service Requests: Details about accounting services requested, job descriptions, offers made, and service agreements.
Support Communications: When you contact customer support, we collect your inquiry details and correspondence.

1.2 Information We Collect Automatically

Device Information: Device type, operating system version, unique device identifiers, mobile network information, and device settings.
Usage Data: App features used, time spent on different sections, interaction with other users, search queries, and navigation paths.
Location Information: With your permission, we may collect approximate location data to provide location-based services and match you with nearby accountants.
Log Data: IP address, access times, app crashes, system activity, and the pages or features you access.
Cookies and Similar Technologies: We use cookies and similar tracking technologies to track activity and store certain information for authentication and preferences.

1.3 Information from Third Parties

Authentication Services: If you sign in using third-party services (e.g., Apple ID, Google), we receive basic profile information as permitted by those services.
Payment Processors: We receive transaction confirmations and payment status from our payment service providers.

2. How We Use Your Information

We use the collected information for the following purposes:

2.1 To Provide and Improve Our Services

Create and manage user accounts
Facilitate communication between clients and accountants through messaging, voice calls, and video calls
Process and manage wallet transactions, deposits, and withdrawals
Execute service agreements and facilitate payments for accounting services
Match clients with qualified accountants based on their needs
Display user profiles and professional credentials
Provide customer support and respond to inquiries
Analyze usage patterns to improve app functionality and user experience

2.2 For Safety and Security

Verify user identity and prevent fraud
Monitor and prevent unauthorized access or suspicious activity
Enforce our Terms of Service and other policies
Protect the rights, property, and safety of our users and the public
Resolve disputes and investigate complaints

2.3 For Communication

Send service-related notifications, including transaction confirmations and wallet updates
Provide technical notices, security alerts, and support messages
Send promotional communications about new features or services (with your consent)
Notify you about updates to our Terms of Service or Privacy Policy

2.4 For Legal Compliance

Comply with applicable laws, regulations, and legal processes
Maintain financial records as required by law
Respond to government requests and legal obligations

3. App Permissions

The App requires specific permissions to function. We only request permissions that are necessary for core functionality:

Camera: Required to capture photos for your profile picture and to share images in conversations with accountants. You can deny this permission, but you won't be able to use camera-related features.
Microphone: Required to record voice messages, make voice calls, and participate in video calls with accountants. This permission is essential for communication features.
Photo Library: Required to select and upload existing photos from your device for profile pictures or sharing in chat conversations.
Notifications: Used to alert you about new messages, incoming calls, transaction updates, and service notifications.
Bluetooth: Used to connect to wireless audio devices (headphones, speakers) during voice and video calls for better audio quality.
Network Access: Required to connect to our servers for all app functionality, including messaging, calls, and transaction processing.

Managing Permissions: You can review and modify these permissions at any time through your device settings (Settings > Privacy on iOS). Disabling certain permissions may limit app functionality.

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

4.1 With Other Users

Your profile information (name, photo, credentials) is visible to other users to facilitate connections
Messages and files you share in conversations are visible to the recipient
Transaction history related to specific services is visible to involved parties

4.2 With Service Providers

Payment Processors: To process wallet deposits and withdrawals securely
Cloud Hosting Services: To store data and ensure app availability
Communication Infrastructure: To enable voice and video calling functionality
Analytics Providers: To understand app usage and improve performance (anonymized data only)
Customer Support Tools: To provide assistance when you contact us

All service providers are contractually obligated to protect your data and use it only for specified purposes.

4.3 For Legal Reasons

We may disclose your information if required by law, legal process, or government request, or if we believe disclosure is necessary to:

Comply with applicable laws and regulations
Respond to legal claims or protect our legal rights
Prevent fraud, security issues, or illegal activity
Protect the safety of our users or the public

4.4 Business Transfers

If Egrar is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

5. Data Security

We implement industry-standard security measures to protect your information:

Encryption: All data transmitted between your device and our servers is encrypted using TLS/SSL protocols
Secure Storage: Sensitive data is encrypted at rest on our servers
Access Controls: Strict access controls limit who can view your personal information
Payment Security: Payment information is processed through PCI-DSS compliant payment processors
Regular Audits: We regularly review our security practices and infrastructure
Authentication: Password-protected accounts with secure authentication mechanisms

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

Account Information: Retained while your account is active and for a reasonable period after account deletion for legal compliance
Transaction Records: Retained for 7 years for accounting and legal compliance purposes
Communication Data: Chat messages and call logs are retained for 90 days after the last activity, unless required for dispute resolution
Usage Data: Retained for 2 years for analytics and service improvement
Legal Holds: Data may be retained longer if required for legal proceedings or investigations

7. Your Rights and Choices

You have the following rights regarding your personal information:

7.1 Access and Portability

Request a copy of your personal information
Download your data in a structured, machine-readable format

7.2 Correction

Update or correct your profile information through the app settings
Request correction of inaccurate data

7.3 Deletion

Delete your account and associated data through app settings
Request deletion of specific information (subject to legal retention requirements)
Note: Transaction records may be retained for legal and accounting purposes even after account deletion

7.4 Marketing Communications

Opt out of promotional emails by clicking "unsubscribe" in any marketing email
Disable push notifications in your device settings

7.5 Data Processing Objection

Object to certain data processing activities
Withdraw consent for optional data collection

To exercise these rights: Contact us at privacy@egrar.sa or use the account settings in the app. We will respond to your request within 30 days.

8. Children's Privacy

Egrar is not intended for users under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at privacy@egrar.sa, and we will delete such information from our systems.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

10. Third-Party Links and Services

Our App may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

Posting the updated policy in the app
Sending an in-app notification or email
Requiring you to accept the updated policy before continuing to use the app

Your continued use of Egrar after changes are posted constitutes your acceptance of the updated Privacy Policy.

12. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to know what personal information is collected and how it's used
Right to delete personal information (subject to exceptions)
Right to opt-out of the sale of personal information (we do not sell personal information)
Right to non-discrimination for exercising your privacy rights

To exercise these rights, contact us at privacy@egrar.sa.

13. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including:

Right to access, rectify, and erase your personal data
Right to restrict or object to data processing
Right to data portability
Right to withdraw consent
Right to lodge a complaint with a supervisory authority

14. Legal Basis for Processing (EEA Users)

If you are in the EEA, we process your personal data based on:

Contractual Necessity: To provide services you requested
Legitimate Interests: To improve our services, prevent fraud, and ensure security
Consent: When you provide explicit consent for specific processing activities
Legal Obligations: To comply with applicable laws and regulations

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: privacy@egrar.sa
Support Email: support@egrar.sa
Mailing Address: Egrar, Kingdom of Saudi Arabia

We will respond to all requests within 30 days.

16. Data Protection Officer

For privacy-related inquiries, you can contact our Data Protection Officer at: dpo@egrar.sa